Privacy Policy

 

Effective Date:  July 1, 2020

This Privacy Policy describes the practices of Close Matrix LLC with respect to the collection, use, disclosure and protection of Personal Information. “Personal Information” means information about you that can be used to identify or contact you, information that you input on our site and information on your use of and activities on our Services that are associated with you. This Privacy Policy applies to all of the products, services and web sites offered by Close Matrix LLC (the “Services”).

By accessing or using the Services, you indicate to us that you consent to the practices described in this Privacy Policy and in our Terms of Service.

Changes

If we change our Privacy Policy, we will post those changes on this page and update the "Effective Date" above. By accessing or using the Services on or after the Effective Date above, you indicate to us that you consent to the changes.

How We Collect Information

We collect Personal Information from you when you provide it to us in forms and documents. For example, we may collect your name, phone number, credit card or other billing information, email address, home and business addresses and information regarding transactions you conduct using our Services. Our servers also automatically record information that your browser sends whenever you visit our Services.

Tracking Technologies

Cookies pixel tags are small files that enable us to capture and remember certain information. We use cookies and pixel tags to enable certain features of our Services, to understand and save your preferences for future visits and to compile aggregate data about user traffic and behavior so that we can offer better experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. You can configure your software so it does not accept cookies, though you may not be able to access certain portions or features of our Services.

How We Use the Information We Collect

We use your Personal Information and automatically collected information (including information from cookies and pixel tags) for the following purposes: (i) to deliver the services you request, (ii) to respond to your inquiries, (iii) to to improve our Services, features and content, (iv) to enable you to enjoy and easily navigate our Services, (v) to personalize your experience, (vi) to send you communications that may be of interest to you such as software updates, product announcements, and offers from us or third parties, (vii) to monitor and analyze use of our Services, (viii) to administer our Services, (ix) to generate and derive useful data and information concerning the interests, characteristics and site use behavior of our users, and (x) to verify that visitors to our Services meet the criteria required to process their requests.

We reserve the right to compile and share aggregated information about our users, transactions completed using our Services, sales, and traffic. We shall share this aggregated information in an anonymized fashion that will not allow for the identification of a specific user.

How We Protect Your Personal Information

We use industry-standard technical and organizational safeguards to protect the information we collect through our Services. However, we cannot guarantee the absolute security of our Services, and we therefore do not warrant that your safeguards will prevent the loss, theft, and unauthorized access, disclosure, alteration, misuse, or destruction of the information we collect. If we learn of any incident that may compromise the privacy or security of information we collect, we may notify you or others (including law enforcement or governmental authorities) consistent with applicable law. If you provided us with your email address, you agree that we may communicate with you electronically regarding the privacy and security of information we collect.

How We Share Information

We do not sell, transfer, or otherwise share your Personal Information to third parties or any data that you store using our Services to any third party except as outlined in this Privacy Policy or with your consent. This does not include trusted third parties we partner with to assist us in operating our Services, conducting and improving our business, or servicing you, in which case we may provide access to your Personal Information only for purposes of performing these tasks.

Additionally, we may sell, transfer or otherwise share some or all of our assets, including your Personal Information, in connection with a corporate transaction such as a merger, acquisition, reorganization or sale of assets. In any such event, you will receive notice if your data is transferred and becomes subject to a substantially different Privacy Policy. We may also release your Personal Information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property or safety. Non-personally identifiable information may be provided to other parties for marketing, advertising, or other uses.

We may link to, include or offer third party products or services on or through our Services. If you choose to use any such third party services, we may facilitate sharing of your information and documents you choose to use with those services. Your use of those services is not governed by our Terms of Service or Privacy Policy. We do not control the services of those third parties or how they use your information and documents. Be sure to review the terms and conditions and privacy policies of those third parties before using their services.

Managing Information

You can review or request changes to your Personal Information by logging into your account at www.closematrix.com or by contacting us at help@closematrix.com.

We will typically send you messages that relate to transactions you conduct on our Services or that have important alerts and notices about your account or our Services. You cannot opt out of these communications. Additionally, we may send you other communications such as (i) notices about your use of our Services, including notices regarding violations of our terms of service, (ii) updates to our Services and (iii) promotional information regarding our Services. You can opt out of receiving promotional emails by following the opt-out instructions provided in those emails or by contacting us at help@closematrix.com with your specific request.

Terms and Conditions

Please also visit the Close Matrix Terms of Service establishing the use, disclaimers, and limitations of liability governing the use of our Services.

Visitors Outside the United States

Close Matrix LLC is a limited liability company established in the United States. By providing Personal Information to us, you acknowledge and agree that your Personal Information may be transferred to and stored servers in the United States, which may be located outside of the country or other governmental jurisdiction in which you reside.

Questions?

Please contact us at help@closematrix.com.